Email Notifications
At Tokeny, we operate a mail server than handles email notifications to investors and issuers.
Token - Issuer Permission Added
Description: An existing agent account receives an invitation to access the Issuer servicing platform.
Current Template:
Token Agent account You have received an invite to access the Issuer servicing platform. Please click on the following URL to accept the invite: You already have an existing account as a token agent or as an investor. Please use your existing platform credentials to sign in. Should you experience any issues, please do not hesitate to contact us at support@tokeny.com. |
Token - Issuer Permission Added
Description: A new agent account is created and receives an invitation to access the Issuer servicing platform.
Current Template:
Token Agent account You have received an invite to access the Issuer servicing platform. Please click on the following URL to accept the invite: Should you experience any issues, please do not hesitate to contact us at support@tokeny.com. |
Token - Issuer Notification Investor Updated
Description: Issuer receives an email, because an investor has updated his profile through the investor portal.
Current Template:
Issuer profile has been updated The investor |
Investor Portal - Sign Up
Description: Investor receives an email, with a verification code, when they sign up in the investor portal, to complete the account creation.
Current Template:
Dear investor, Welcome to the investor portal! Please click below to validate your email address and complete your account creation. Your validation code is VALIDATE MY EMAIL The link will expire in 24 hours. If you have any questions, please feel free to reach out to us. Thank you, ONCHAINID - Decentralized identity system for compliant digital assets |
Investor Portal - Password Reset
Description: Investor receives an email when they forget their password, with a verification code, to reset the password.
Current Template:
Dear investor, Your verification code to reset your password is If you have any questions, please feel free to reach out to us. Thank you, ONCHAINID - Decentralized identity system for compliant digital assets |
Investor Status - KYC in Progress
Description: Investor receives this email when they perform their KYC and it is pending to be processed.
Current Template:
Hello Your information to perform your identification has been submitted for review and it is currently being processed. You will be updated as soon as your verification is completed. Please not that this process can take up to 72 hours. Thank you, The |
Investor Status - KYC Success
Description: Investor receives this email when their KYC is accepted.
Current Template:
Hello Your KYC verification is completed. Thank you, The |
Investor Status - KYC Failed
Description: Investor receives this email when their KYC is rejected.
Current Template:
Hello Thank you for completing the KYC process with us. After thoroughly reviewing the information and documents you provided, we regret to inform you that your verification did not meet the required criteria for approval at this time. Please note that this decision is made in compliance with our regulatory and operational requirements. If you believe this determination was made in error or if additional documentation can clarify the matter, we encourage you to contact us via email. Thank you, The |
Investor Status - Qualification Success
Description: Investor receives this email when they qualify for a token.
Current Template:
Hello Congratulations! You have successfully passed the verification are you are now qualified to invest on If you have any questions, please feel free to reach out to us. Thank you, The |
Investor Status - Qualification Revoked
Description: Investor receives this email when their qualification for a token is revoked.
Current Template:
Hello We regret to inform you that your qualification has been revoked, and you are no longer elegigle to hold or transact in the token. If you believe this decision was made in error, please feel free to reach out to us. Thank you, The |
Subscription Orders - Payment Recap
Description: An investor receives this email when they submit an order for a token, with information about the payment. This information depends of the transaction currency for the order, so they will see different payment instructions depending of it.
Current Template:
Hello Thank you for participating in the offering. The next step is to follow the payment instructions:
[PAYMENT_INSTRUCTIONS]
Please note that if your investment payment has already been made, it may require a few days to complete processing. Thank you. |
Subscription Orders - Payment Confirmation
Description: The investor receives this email when the payment for the order has been processed.
Current Template:
Hello Thank you for participating in the offering. We have received your payment. You will receive your tokens in your wallet: Here are the order details: Thank you. |
Subscription Orders - Transaction Canceled by Investor
Description: The investor receives this email when he cancels an existing pending order.
Current Template:
Hello You have canceled your order created on the You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Subscription Orders - Transaction Canceled by Issuer
Description: The investor receives this email when the issuer has cancel one of their orders.
Current Template:
Hello Your order for Please contact us if you have any questions regarding this status. You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Subscription Orders - Minted Order
Description: The investor receives this email when they receive the tokens for their order in their wallet.
Current Template:
Dear investor, Thank you for participating in the Here are your order details: Transaction date Transaction information Holding wallet You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us. Thank you, The |
Subscription Orders - Order Refunded
Description: The investor receives this email when the refund for an order has been processed.
Current Template:
Dear investor, Your refund for your order with Here is your order information: Date Transaction information You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Subscription Orders - Order Set Price
Description: The investor receives this email when they are investing in an open ended subscription, and the price for the token is set. Within this email he receives information about the exact number of tokens purchased.
Current Template:
Dear investor, Thank you for participating in the Here is your order information: Quantity of tokens Token price You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Redemption Orders - Created
Description: The investor receives this email when they request a redemption order.
Current Template:
Hello We received your request for a redemption of You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Redemption Orders - Canceled
Description: The investor receives this email when a redemption order that they previously created has been canceled.
Current Template:
Hello Your request for a redemption of You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Redemption Orders - Accepted
Description: The investor receives this email when a redemption order that they have created is accepted.
Current Template:
Hello Your request for a redemption of The payment will be sent to your bank account: Account name: You can access the GO TO INVESTOR PORTAL Thank you, The |
Redemption Orders - Set Price
Description: The investor receives this email when they are performing a redemption for an open ended opportunity, and the price for the token is set. Within this email he receives information about the exact amount he will be paid for the redemption.
Current Template:
Dear investor, The redemption value for your order was calculated at You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Redemption Orders - Confirm Payment
Description: The investor receives this email when the payment for their redemption has been processed. We tell them that we are proceeding with the burning of their tokens.
Current Template:
Dear investor, We have successfully processed the payment of We will shortly proceed with the burning of You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |
Redemption Orders - Burned
Description: The investor receives this email with the tokens in their wallet that have been burned.
Current Template:
Dear investor, We just burt You can access the GO TO INVESTOR PORTAL If you have any questions, please feel free to reach out to us at Thank you, The |