Email Notifications

Token Agent account

You have received an invite to access the Issuer servicing platform.

Please click on the following URL to accept the invite: issuerServicingDomain.

You already have an existing account as a token agent or as an investor. Please use your existing platform credentials to sign in.

Should you experience any issues, please do not hesitate to contact us at support@tokeny.com.

Token Agent account

You have received an invite to access the Issuer servicing platform.

Please click on the following URL to accept the invite: issuerServicingDomain. To access the application for the first time, please use your email address and this password in the next 24 hours: password

Should you experience any issues, please do not hesitate to contact us at support@tokeny.com.

Issuer profile has been updated

The investor investorEmail has updated her/his profile through Investor portal for token tokenName.

Welcome to the Investor App!

To complete your account setup, please click the verification code below to validate your email address. This link will expire in 24 hours.

code

Once you verified your email address, you’ll be redirected to the Investor App. Before accessing the application for the first time, you’ll be prompted to re-enter your password.

Thank you for joining us!
ONCHAINID - Decentralized identity system for compliant digital assets

Dear Investor,

You recently requested to reset your parssword.

Your verification code is code

Kind regards,

ONCHAINID - Decentralized identity system for compliant digital assets

Hello investorFullName,

This email is to notify you that your KYC (“Know-Your-Customer”) documents were submitted for review and are currently being processed. You will be updated as soon as the verification process is completed. Please note that in case of high volumes of registrations, the process might take up to 72 hours.

Thank you.

Hello investorFullName,

This email is to inform you that you have successfully passed the KYC identity check.

Thank you.

Hello investorFullName,

We regret to inform you that your KYC application has been refused.

Please, contact us with a short explanation, if you believe that your application should be reconsidered.

Thank you.

Dear investorFullName,

Good news! We are sending you this email to inform you that you have successfully passed the KYC/AML verification process and that your self managed blockchain-based and reusable investment passport - ONCHAINID, is now deployed.

From now on, you are a verified user and you can start investing in offeringIssuerName.

All the best.

Dear investorFullName,

We are sending you this email to inform you that the KYC/AML claim associated with your ONCHAINID was revoked and you are no longer eligible to hold/and transact in offeringIssuerName.

All the best.

Dear investor_name,

Thank you for your investment. To complete your subscription, please follow the payment instructions below:

[PAYMENT_INSTRUCTIONS]

You can track the status of your order from your Investor portal.

All the best.

You successfully purchased transaction_confirmed_quantity_of_tokens offering_symbol

Dear investor_name,

Your payment is now confirmed. Thank you again for your purchase. You will receive your tokens in your wallet investor_wallet_address.

You can track the status of your order from your Investor portal.

Kind regards.

Dear investor_first_name,

We are sending you this email to inform you that you have cancelled your subscription order of tokens_ordered token_symbol.

To see the rest of your transactions, please login to your investor_portal_url.

All the best,

The issuer_name Team

We are sending you this email to inform you that we cancelled your subscription order of tokens_ordered token_symbol.

To see the rest of your transactions, please login to your investor_portal_url.

All the best,

The issuer_name Team

Dear Investor,

This email is to inform you that you’ve received tokens_at_payment token_symbol in your wallet investor_wallet_address. Thank you again for your token_name token purchase.

To see the details of your transaction, please follow investor_portal_url.

Tip: If you are using a MetaMask wallet and wish to see your tokens in the MetaMask interface as well, the following article details the necessary steps to follow.

If you have any questions, please reach out to us.
Thank you,

The issuer_name Team

Dear Investor,

We are letting you know that we’ve processed the refund of your order from created_at for token_amount token_symbol. You will shortly receive another email detailing the refunded amount and currency.

To see the details of your transaction, please follow investor_portal_url.

If you have any questions, please reach out to us.
Thank you,

The issuer_name Team

Dear Investor,

We are sending you this email to confirm that you successfully purchased tokens_at_creation token_symbol at token_price transaction_currency per token_symbol.

You will receive another email from us after the tokens have been minted to your wallet investor_wallet_address.

To see the details of your transaction, please follow investor_portal_url.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

We received your request to redeem token_quantity_to_redeem token_symbol and are currently reviewing it. You will receive another email with more details as soon as it is confirmed.

To see the details of your transaction, please follow this link.

Support: support_email
If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

We are sending you this email to inform you that your request to redeem token_quantity_to_redeem token_symbol was cancelled.

To see the details of your transaction, please follow this link.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

Your request to redeem token_amount token_symbol is now confirmed. The tokens you requested to redeem will remain blocked on your wallet until the redemption value is calculated and the payment to your bank account processed, which usually takes a few days.

The payment will be sent to the bank account below which you provided us with upon the creation of your order:

Account name: bankTransferInformation_bankName
IBAN: bankTransferInformation_IBAN
BIC: bankTransferInformation_BIC

Warning: If you wish to change the receiving bank account, please contact us within the next 24 hours. Kindly note that we cannot guarantee the correct processing of the IBAN change request received after this timeframe.

To see the details of your transaction, please follow this link.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

This email is to inform you that the redemption value was calculated at token_price transaction_currency per token_symbol. You will receive another email from us after the payment of amount_to_redeem transaction_currency was sent to your bank account with IBAN: bankTransferInformation_IBAN and the tokens have been burned from your wallet.

To see the details of your transaction, please follow this link.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

This email is to inform you that the redemption value was calculated at token_price transaction_currency per token_symbol. You will receive another email from us after the payment of amount_to_redeem transaction_currency was sent to your bank account with IBAN: bankTransferInformation_IBAN and the tokens have been burned from your wallet.

To see the details of your transaction, please follow this link.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

We are writing to inform you that we just processed the payment of amount_to_redeem transaction_currency and you will receive the funds to your bank account, bankTransferInformation_IBAN, within 2 business days.

We will shortly proceed with the burning of token_quantity_to_redeem token_symbol from your wallet investor_wallet_address and will inform you via email when done.

To see the details of your transaction, please follow this link.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team

Dear Investor,

We confirm that we burnt token_quantity_to_redeem token_symbol from your wallet investor_wallet_address.

To see the details of your transaction, please follow this link.

If you have any questions, please reach out to us.

Thank you,

The issuer_name Team