Email Notifications

 

At Tokeny, we operate a mail server than handles email notifications to investors and issuers.

Token - Issuer Permission Added

Description: An existing agent account receives an invitation to access the Issuer servicing platform.

Current Template:

Token Agent account

You have received an invite to access the Issuer servicing platform.

Please click on the following URL to accept the invite: issuerServicingDomain.

You already have an existing account as a token agent or as an investor. Please use your existing platform credentials to sign in.

Should you experience any issues, please do not hesitate to contact us at support@tokeny.com.

Token - Issuer Permission Added

Description: A new agent account is created and receives an invitation to access the Issuer servicing platform.

Current Template:

Token Agent account

You have received an invite to access the Issuer servicing platform.

Please click on the following URL to accept the invite: issuerServicingDomain. To access the application for the first time, please use your email address and this password in the next 24 hours: password

Should you experience any issues, please do not hesitate to contact us at support@tokeny.com.

Token - Issuer Notification Investor Updated

Description: Issuer receives an email, because an investor has updated his profile through the investor portal.

Current Template:

Issuer profile has been updated

The investor investorEmail has updated her/his profile through Investor portal for token tokenName.

Investor Portal - Sign Up

Description: Investor receives an email, with a verification code, when they sign up in the investor portal, to complete the account creation.

Current Template:

Dear investor,

Welcome to the investor portal!

Please click below to validate your email address and complete your account creation. Your validation code is code.

VALIDATE MY EMAIL

The link will expire in 24 hours.

If you have any questions, please feel free to reach out to us.

Thank you,

ONCHAINID - Decentralized identity system for compliant digital assets

Investor Portal - Password Reset

Description: Investor receives an email when they forget their password, with a verification code, to reset the password.

Current Template:

Dear investor,

Your verification code to reset your password is code.

If you have any questions, please feel free to reach out to us.

Thank you,

ONCHAINID - Decentralized identity system for compliant digital assets

Investor Status - KYC in Progress

Description: Investor receives this email when they perform their KYC and it is pending to be processed.

Current Template:

Hello investorFullName,

Your information to perform your identification has been submitted for review and it is currently being processed.

You will be updated as soon as your verification is completed. Please not that this process can take up to 72 hours.

Thank you,

The offeringIssuerName team.

Investor Status - KYC Success

Description: Investor receives this email when their KYC is accepted.

Current Template:

Hello investorFullName,

Your KYC verification is completed.

Thank you,

The offeringIssuerName team.

Investor Status - KYC Failed

Description: Investor receives this email when their KYC is rejected.

Current Template:

Hello investorFullName,

Thank you for completing the KYC process with us. After thoroughly reviewing the information and documents you provided, we regret to inform you that your verification did not meet the required criteria for approval at this time.

Please note that this decision is made in compliance with our regulatory and operational requirements. If you believe this determination was made in error or if additional documentation can clarify the matter, we encourage you to contact us via email.

Thank you,

The offeringIssuerName team.

Investor Status - Qualification Success

Description: Investor receives this email when they qualify for a token.

Current Template:

Hello investorFullName,

Congratulations! You have successfully passed the verification are you are now qualified to invest on tokenName.

If you have any questions, please feel free to reach out to us.

Thank you,

The offeringIssuerName team.

Investor Status - Qualification Revoked

Description: Investor receives this email when their qualification for a token is revoked.

Current Template:

Hello investorFullName,

We regret to inform you that your qualification has been revoked, and you are no longer elegigle to hold or transact in the token.

If you believe this decision was made in error, please feel free to reach out to us.

Thank you,

 The offeringIssuerName team.

Subscription Orders - Payment Recap

Description: An investor receives this email when they submit an order for a token, with information about the payment. This information depends of the transaction currency for the order, so they will see different payment instructions depending of it.

Current Template:

Hello investor_name,

Thank you for participating in the offering.

The next step is to follow the payment instructions:

 

[PAYMENT_INSTRUCTIONS]

 

Please note that if your investment payment has already been made, it may require a few days to complete processing.

Thank you.

Subscription Orders - Payment Confirmation

Description: The investor receives this email when the payment for the order has been processed.

Current Template:

Hello investor_name,

Thank you for participating in the offering. We have received your payment. You will receive your tokens in your wallet: investor_wallet_address.

Here are the order details:

 transaction_confirmed_quantity_of_tokens offering_symbol

Thank you.

Subscription Orders - Transaction Canceled by Investor

Description: The investor receives this email when he cancels an existing pending order.

Current Template:

Hello investor_first_name,

You have canceled your order created on the created_at.

You can access the issuer_name investor portal by clicking the button below

GO TO INVESTOR PORTAL

 If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Subscription Orders - Transaction Canceled by Issuer

Description: The investor receives this email when the issuer has cancel one of their orders.

Current Template:

Hello investor_first_name,

Your order for tokens_ordered token_symbol has been canceled.

Please contact us if you have any questions regarding this status.

You can access the issuer_name investor portal by clicking the button below

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Subscription Orders - Minted Order

Description: The investor receives this email when they receive the tokens for their order in their wallet.

Current Template:

Dear investor,

Thank you for participating in the issuer_name offering. You just received your tokens.

Here are your order details:

  Transaction date

  created_at 

  Transaction information

  tokens_at_payment token_symbol

  Holding wallet

  investor_wallet_address

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us.

Thank you,

The issuer_name team.

Subscription Orders - Order Refunded

Description: The investor receives this email when the refund for an order has been processed.

Current Template:

Dear investor,

Your refund for your order with issuer_name is being processed.

Here is your order information:

  Date

  created_at 

  Transaction information

  tokens_at_payment token_symbol

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Subscription Orders - Order Set Price

Description: The investor receives this email when they are investing in an open ended subscription, and the price for the token is set. Within this email he receives information about the exact number of tokens purchased.

Current Template:

Dear investor,

Thank you for participating in the issuer_name offering. Once the payment is received, you will receive your tokens in your wallet investor_wallet_address.

Here is your order information:

  Quantity of tokens

  tokens_at_creation token_symbol

  Token price

  token_price transaction_currency per token_symbol

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Redemption Orders - Created

Description: The investor receives this email when they request a redemption order.

Current Template:

Hello investor_first_name,

We received your request for a redemption of token_quantity_to_redeem token_symbol. We are reviewing it and you will receive another email with more details once it is confirmed.

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Redemption Orders - Canceled

Description: The investor receives this email when a redemption order that they previously created has been canceled.

Current Template:

Hello investor_first_name,

Your request for a redemption of token_quantity_to_redeem token_symbol has been canceled.

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Redemption Orders - Accepted

Description: The investor receives this email when a redemption order that they have created is accepted.

Current Template:

Hello investor_first_name,

Your request for a redemption of token_quantity_to_redeem token_symbol is now confirmed. The tokens will remain blocked on your wallet until the redemption value is calculated and the payment to your bank account is processed. This process may take a few days.

The payment will be sent to your bank account:

  Account name: bankTransferInformation_bankName
  IBAN: bankTransferInformation_IBAN
  BIC: bankTransferInformation_BIC

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

Thank you,

The issuer_name team.

Redemption Orders - Set Price

Description: The investor receives this email when they are performing a redemption for an open ended opportunity, and the price for the token is set. Within this email he receives information about the exact amount he will be paid for the redemption.

Current Template:

Dear investor,

The redemption value for your order was calculated at token_price transaction_currency per token_symbol. You will receive another email from us after the payment of amount_to_redeem transaction_currency is sent to your bank account.

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Redemption Orders - Confirm Payment

Description: The investor receives this email when the payment for their redemption has been processed. We tell them that we are proceeding with the burning of their tokens.

Current Template:

Dear investor,

We have successfully processed the payment of amount_to_redeem transaction_currency and you will receive the funds to your bank account within 2 business days.

We will shortly proceed with the burning of token_quantity_to_redeem token_symbol from your wallet investor_wallet_address and will inform you via email when done.

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

Redemption Orders - Burned

Description: The investor receives this email with the tokens in their wallet that have been burned.

Current Template:

Dear investor,

We just burt token_quantity_to_redeem token_symbol from your wallet investor_wallet_address.

You can access the issuer_name investor portal by clicking the button below.

GO TO INVESTOR PORTAL

If you have any questions, please feel free to reach out to us at support_email.

Thank you,

The issuer_name team.

 

Was this article helpful?