---
title: "Email Notifications"
url: "https://d9awyx7m9zmryg2.productfruits.help/en/article/email-notifications"
language: "en"
last_updated: "2025-10-13T12:48:14.746Z"
---
# Email Notifications
At Tokeny, we operate a mail server than handles email notifications to investors and issuers.
### **Token - Issuer Permission Added**
Description**:** An existing agent account receives an invitation to access the Issuer servicing platform.
Current Template:
| Token Agent account
You have received an invite to access the Issuer servicing platform.
Please click on the following URL to accept the invite: `issuerServicingDomain`.
You already have an existing account as a token agent or as an investor. Please use your existing platform credentials to sign in.
Should you experience any issues, please do not hesitate to contact us at
- [Support Request – PLATFORM](https://forms.zohopublic.eu/luc1/form/PlatformSupportForm/formperma/gAM-3Jg-pclPyjTHw72bSTbkXJN7pv1S0oNfNzZhajU)
- [Support Request – ENGINE](https://forms.zohopublic.eu/luc1/form/Contactforsupport/formperma/rqChSFUMDiAiea8xVOwZRXmG1FgH7ZTuvSeT_3m-re0) |
| --- |
### **Token - Issuer Permission Added**
Description**:** A new agent account is created and receives an invitation to access the Issuer servicing platform.
Current Template:
| Token Agent account
You have received an invite to access the Issuer servicing platform.
Please click on the following URL to accept the invite: `issuerServicingDomain`. To access the application for the first time, please use your email address and this password in the next 24 hours: `password`
Should you experience any issues, please do not hesitate to contact us at:
- [Support Request – PLATFORM](https://forms.zohopublic.eu/luc1/form/PlatformSupportForm/formperma/gAM-3Jg-pclPyjTHw72bSTbkXJN7pv1S0oNfNzZhajU)
- [Support Request – ENGINE](https://forms.zohopublic.eu/luc1/form/Contactforsupport/formperma/rqChSFUMDiAiea8xVOwZRXmG1FgH7ZTuvSeT_3m-re0) |
| --- |
### **Token - Issuer Notification Investor Updated**
Description**:** Issuer receives an email, because an investor has updated his profile through the investor portal.
Current Template:
| Issuer profile has been updated
The investor `investorEmail` has updated her/his profile through Investor portal for token `tokenName`**.** |
| --- |
### **Investor Portal - Sign Up**
Description**:** Investor receives an email, with a verification code, when they sign up in the investor portal, to complete the account creation.
Current Template:
| 
Dear investor,
Welcome to the investor portal!
Please click below to validate your email address and complete your account creation. Your validation code is `code`.
VALIDATE MY EMAIL
The link will expire in 24 hours.
If you have any questions, please feel free to reach out to us.
Thank you,
ONCHAINID - Decentralized identity system for compliant digital assets |
| --- |
### **Investor Portal - Password Reset**
Description**:** Investor receives an email when they forget their password, with a verification code, to reset the password.
Current Template:
| 
Dear investor,
Your verification code to reset your password is `code`.
If you have any questions, please feel free to reach out to us.
Thank you,
ONCHAINID - Decentralized identity system for compliant digital assets |
| --- |
### **Investor Status - KYC in Progress**
Description**:** Investor receives this email when they perform their KYC and it is pending to be processed.
Current Template:
| Hello `investorFullName`,
Your information to perform your identification has been submitted for review and it is currently being processed.
You will be updated as soon as your verification is completed. Please not that this process can take up to 72 hours.
Thank you,
The `offeringIssuerName` team. |
| --- |
### **Investor Status - KYC Success**
Description**:** Investor receives this email when their KYC is accepted.
Current Template:
| Hello `investorFullName`,
Your KYC verification is completed.
Thank you,
The `offeringIssuerName` team. |
| --- |
### **Investor Status - KYC Failed**
Description**:** Investor receives this email when their KYC is rejected.
Current Template:
| Hello `investorFullName`,
Thank you for completing the KYC process with us. After thoroughly reviewing the information and documents you provided, we regret to inform you that your verification did not meet the required criteria for approval at this time.
Please note that this decision is made in compliance with our regulatory and operational requirements. If you believe this determination was made in error or if additional documentation can clarify the matter, we encourage you to contact us via email.
Thank you,
The `offeringIssuerName` team. |
| --- |
### **Investor Status - Qualification Success**
Description**:** Investor receives this email when they qualify for a token.
Current Template:
| Hello `investorFullName`,
Congratulations! You have successfully passed the verification are you are now qualified to invest on `tokenName`.
If you have any questions, please feel free to reach out to us.
Thank you,
The `offeringIssuerName` team. |
| --- |
### **Investor Status - Qualification Revoked**
Description: Investor receives this email when their qualification for a token is revoked.
Current Template:
| Hello `investorFullName`,
We regret to inform you that your qualification has been revoked, and you are no longer eligible to hold or transact in the token.
If you believe this decision was made in error, please feel free to reach out to us.
Thank you,
The `offeringIssuerName` team. |
| --- |
### **Subscription Orders - Payment Recap**
Description: An investor receives this email when they submit an order for a token, with information about the payment. This information depends of the transaction currency for the order, so they will see different payment instructions depending of it.
Current Template:
| Hello `investor_name`,
Thank you for participating in the offering.
The next step is to follow the payment instructions:
\[PAYMENT\_INSTRUCTIONS\]
Please note that if your investment payment has already been made, it may require a few days to complete processing.
Thank you. |
| --- |
### **Subscription Orders - Payment Confirmation**
Description: The investor receives this email when the payment for the order has been processed.
Current Template:
| Hello `investor_name`,
Thank you for participating in the offering. We have received your payment. You will receive your tokens in your wallet: `investor_wallet_address`.
Here are the order details:
`transaction_confirmed_quantity_of_tokens` `offering_symbol`
Thank you. |
| --- |
### **Subscription Orders - Transaction Canceled by Investor**
Description: The investor receives this email when he cancels an existing pending order.
Current Template:
| Hello `investor_first_name`,
You have canceled your order created on the `created_at`.
You can access the `issuer_name` investor portal by clicking the button below
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Subscription Orders - Transaction Canceled by Issuer**
Description: The investor receives this email when the issuer has cancel one of their orders**.**
Current Template:
| Hello `investor_first_name`,
Your order for `tokens_ordered` `token_symbol` has been canceled.
Please contact us if you have any questions regarding this status.
You can access the `issuer_name` investor portal by clicking the button below
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Subscription Orders - Minted Order**
Description: The investor receives this email when they receive the tokens for their order in their wallet**.**
Current Template:
| Dear investor,
Thank you for participating in the `issuer_name` offering. You just received your tokens.
Here are your order details:
Transaction date
`created_at`
Transaction information
`tokens_at_payment` `token_symbol`
Holding wallet
`investor_wallet_address`
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us.
Thank you,
The `issuer_name` team. |
| --- |
### **Subscription Orders - Order Refunded**
Description: The investor receives this email when the refund for an order has been processed.
Current Template:
| Dear investor,
Your refund for your order with `issuer_name` is being processed.
Here is your order information:
Date
`created_at`
Transaction information
`tokens_at_payment` `token_symbol`
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Subscription Orders - Order Set Price**
Description: The investor receives this email when they are investing in an open ended subscription, and the price for the token is set. Within this email he receives information about the exact number of tokens purchased.
Current Template:
| Dear investor,
Thank you for participating in the `issuer_name` offering. Once the payment is received, you will receive your tokens in your wallet `investor_wallet_address`.
Here is your order information:
Quantity of tokens
`tokens_at_creation` `token_symbol`
Token price
`token_price` `transaction_currency` per `token_symbol`
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Redemption Orders - Created**
Description: The investor receives this email when they request a redemption order.
Current Template:
| Hello `investor_first_name`,
We received your request for a redemption of `token_quantity_to_redeem` `token_symbol`. We are reviewing it and you will receive another email with more details once it is confirmed.
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Redemption Orders - Canceled**
Description: The investor receives this email when a redemption order that they previously created has been canceled.
Current Template:
| Hello `investor_first_name`,
Your request for a redemption of `token_quantity_to_redeem` `token_symbol` has been canceled.
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Redemption Orders - Accepted**
Description: The investor receives this email when a redemption order that they have created is accepted.
Current Template:
| Hello `investor_first_name`,
Your request for a redemption of `token_quantity_to_redeem` `token_symbol` is now confirmed. The tokens will remain blocked on your wallet until the redemption value is calculated and the payment to your bank account is processed. This process may take a few days.
The payment will be sent to your bank account:
Account name: `bankTransferInformation_bankName`
IBAN: `bankTransferInformation_IBAN`
BIC: `bankTransferInformation_BIC`
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
Thank you,
The `issuer_name` team. |
| --- |
### **Redemption Orders - Set Price**
Description: The investor receives this email when they are performing a redemption for an open ended opportunity, and the price for the token is set. Within this email he receives information about the exact amount he will be paid for the redemption.
Current Template:
| Dear investor,
The redemption value for your order was calculated at `token_price` `transaction_currency` per `token_symbol`. You will receive another email from us after the payment of `amount_to_redeem` `transaction_currency` is sent to your bank account.
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Redemption Orders - Confirm Payment**
Description: The investor receives this email when the payment for their redemption has been processed. We tell them that we are proceeding with the burning of their tokens.
Current Template:
| Dear investor,
We have successfully processed the payment of `amount_to_redeem` `transaction_currency` and you will receive the funds to your bank account within 2 business days.
We will shortly proceed with the burning of `token_quantity_to_redeem` `token_symbol` from your wallet `investor_wallet_address` and will inform you via email when done.
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |
### **Redemption Orders - Burned**
Description: The investor receives this email with the tokens in their wallet that have been burned.
Current Template:
| Dear investor,
We just burt `token_quantity_to_redeem` `token_symbol` from your wallet `investor_wallet_address`.
You can access the `issuer_name` investor portal by clicking the button below.
GO TO INVESTOR PORTAL
If you have any questions, please feel free to reach out to us at `support_email`.
Thank you,
The `issuer_name` team. |
| --- |